Request a return
To request a return, please Click Hear.
Pleasereview policy for freight & shipping charges and use this documents inconjunction with sales and return policy posted on this website
Shippingcharges are calculated based on the actual weight, distance travelled. Allshipments are F.O.B. shipping point. Shipping method is determined by the sizeand weight of each item. Items of differing size and weight may shipindependently, by different methods, even if ordered together. Most items willbe sent courier or UK postal services. Items that are too large or too heavywill be sent by truck. There is a minimum shipping fees as specified in thewebsite, items that may not be met by the minimum shipping fees will becommunicated to the buyer to either proceed with the order with correctshipping charges or cancel the order with full refund. Someone must be presentto accept truck deliveries.
Unlessotherwise stated, freight and shipping fees will be charged for shipments toanywhere in the contiguous United Kingdom, using a carrier of our choice. Otherterms apply to export orders. Any extra charges incurred for additionalservices, such as customer's carrier or special handling by the carrier, mustbe paid by the consignee. Items backordered from an order qualifying forprepaid shipping charges will be shipped prepaid. Title and risk of loss passto the customer upon tender of shipment to the carrier. We will gladly ship viayour specified carrier however; we will not ship with certain carriers due topoor experience.
When youplace an order, we will estimate shipping and delivery dates based on theavailability of your items and the location of your delivery address. You maywish to call and ascertain transit time and product availability before placingyour order
If youare not satisfied with a product, contact us within 30 days of receipt. Arefund may be arranged excluding freight charges upon inspection. Returnedmerchandise must be shipped in original packaging, freight prepaid, unused, andin resalable condition, and are subject to 25% restocking fee. IkpalandEnterprises inspects all returns and reserves the right to refuse credits ondamaged, misused or non-resalable items. Your only obligation is the freightcharge and stocking fee where applicable, provided your return is complete withoriginal packaging, all documentation, warranty cards, cables etc. Ikpaland Enterprisesreserves the right to authorize product returns after 30 days have passed fromthe invoice date. If the product is accepted after this period, it is subjectto a 15% restocking fee and credit will be issued toward future purchases only.
If youare shipping the product:
- Carefully package the item(s)
- Write the reason for returning the product
- Please provide the purchase date, the original invoice number and the item number for the product.
- Indicate whether you would like a replacement product or a credit.
- Ship the package to the address provided
- Please prepay shipping –
- For assistance with returns, call Ikpaland Enterprises on 020 8432 0800
Pleasenote that some products, such as the following, are non-returnable: Custom-cut,custom built or special items such as matting, slings, cranes, prefab offices,buildings, mezzanines, and assembled lockers; regularly stocked items such asgenerators, pressure washers, water and trash pumps, snow throwers, radioheadsets, striping paint, line stripers, floor care machines, vacuums, customfabric chairs, forklifts and more. Leased and hazardous items are also notreturnable. Contact Customer Service for a complete list of excluded items.
Pleaselog into your account and select the returns section under order management tosee if an order is eligible for processing an online return. If the order iseligible for processing online, you can request a Return MerchandiseAuthorization form (MAF), which is required for all returns. MerchandiseAuthorization form
can beused only for items sold by Ikpaland Enterprises
CallCustomer Service at 020 8432 0800 to process your return.
Pleasehave the following information on hand when calling
If you are shipping the product:
Carefullypackage the item(s)
Write thereason for returning the product
Pleaseprovide the purchase date, the original invoice number and the item number forthe product.
Indicatewhether you would like a replacement product or a credit.
Ship thepackage to the address provided
Pleaseprepay shipping –
Forassistance with returns, call Ikpaland Enterprises on 020 8432 0800
In noevent shall Ikpaland Enterprises or any of its subsidiaries or affiliates beliable for indirect, special, incidental or consequential damages including butnot limited to loss of use, loss of data, loss of business or profits. Somestates do not allow the exclusion or limitation of incidental or consequentialdamages, so the above limitation or exclusion may not apply to you.
Except asspecifically set forth herein Ikpaland Enterprises makes no warranties,expressed or implied, and disclaims all other warranties, including withoutlimitation implied warranties of merchantability, fitness for a particularpurpose, and conformity to models or samples. Some states do not allow limitationson implied warranties so these limitations may not apply to you. The warrantiesset forth herein give you specific legal rights and you may have other rightsthat vary from country to country.
Pricesand quotes are subject to change without notice. Ikpaland Enterprises is notresponsible for typographical errors.
Shippingcharges for products sold by Marketplace Sellers are set by the Sellersthemselves. Please see the Shipping Policy section posted ineach Seller's profile for more information.
Returnpolicies for items sold by Marketplace Sellers are set by the sellersthemselves. Please see the Returns and Refund Policy sectionposted in each Seller's profile for more information